Box Express

Neighborhood Mail Delivery Service Design

Have you ever felt frustrated by the delayed storage fees of parcel lockers? Or perhaps you've experienced the helplessness of waiting for your package to be delivered to your doorstep from the community station? Alternatively, if you're a courier or a staff member at a delivery station, how do you cope with a mountain of undelivered parcels and limited time?

Conflicts often arise between consumers and staff at delivery stations, making timely delivery a daunting challenge. Therefore, Box Express has proposed a solution centered around parcel delivery within residential communities. Box Express addresses the issue of insufficient delivery personnel by mobilizing idle resources within the community. Additionally, by incentivizing the recycling of cardboard boxes used for deliveries, Box Express not only tackles the inconvenience caused by delayed storage fees in parcel lockers but also promotes waste recycling and environmental protection.